Return and Refund Policy

Thank you for shopping with us! We strive to ensure you love your glassware, but if there’s an issue, we’re here to help.

1. Damaged or Defective Items:

   Thank you for shopping with us! We strive to ensure you love your glassware, but if there’s an issue, we’re here to help.

2. Wrong Item or Not as Described:

   Received the wrong item or something that doesn’t match the description? Notify us within 7 days for a replacement or refund.

3. Change of Mind (Shrink Wrap Intact):

   Changed your mind? If the item is unused with intact shrink wrap, request a Return Merchandise Authorization (RMA) within 7 days. Return shipping is at your expense, and refunds may include a restocking fee.

4. Used Items (Shrink Wrap Broken):

   Items with broken shrink wrap are considered used and non-refundable.

5. Return Process
1. Contact us at [Your Contact Info] to request an RMA.
2. Pack the item securely and ship it with a tracking number.
3. Refunds or replacements are processed after we verify the item’s condition. Return shipping costs are the customer’s responsibility unless we made a mistake.

Non-Refundable Items

• Used items (shrink wrap broken)
• Items altered or damaged by the customer
• Sale or discounted items (unless defective)

For questions, contact Support@Groovy-Glass.com.
Thank you for choosing Groovy-Glass!